FAQ

Placing Order & Security

How do I place an order?

If you are an existing member, please sign-in, and you will be transferred to My SavedList page. Check the box for the name card design that you wish to print, and click on Add to Basket. Choose the quantity and type of printing (e.g. black and white or full color), and proceed to checkout.

If you are not an existing member, simply create your very first name card, by clicking on Create Your Own Business Card Online. After you have finished creating your name card, you can Save your design. You will be prompted to sign up as a new member, and you can place the order by following the instructions above as an existing member.

What is the Proof used for?

The Proof should be used to verify your final design before submitting to Printapp.sg for printing. Please note that the size of your design on screen may vary by the size of your monitor and the screen aesthetics. You may print out a copy of the Proof using your own printer. It is important to note that the print quality for your Proof is of a lower quality compared to the actual print quality that we offer.

How do I change the order quantity?

After you have clicked on Add to Basket, you may select the order quantity. We currently offer 100, 200, 300 and 500 prints. If you wish to order more than 500 prints, please contact us. You may email or call your nearest Printapp.sg representative. Please refer to Contact Us page for further information.

Can I change or cancel my order once it has been submitted?

After you have submitted your order, our system will automatically submit your order for printing. Thus, Printapp.sg is not able to change or cancel your order after you have submitted your design for print. Printapp.sg strongly advice all our customers to Proof their design before submitting for print. If you have further questions about the cancellation or refund, please contact us. You may email or call your nearest Printapp.sg representative. Please refer to Contact Us page for further information.

How do I check the status of my order?

After you have submitted your order, you should receive an email confirmation from Printapp.sg. You may login, and click on Order History, to check the status of your order(s). You will have access to the records of all your previous transactions with Printapp.sg at your Order History.

How do I re-order my previous design?

You have to login to My SavedList, check the box for the name card design that you wish to re-order, and click on Add to Basket. You should proceed to Check Out to complete your order.

If you have overwritten or deleted your old name card design, you can retrieve your previous design from your Order History. Please note that this is only available to name card designs that you have previously submitted for printing.

What are the available payment options?

Printapp.sg accepts VISA Credit Card and MasterCard Credit Card

What security features do you have in place for my credit card?

Printapp.sg provides you with a secure ordering process using Secure Socket Layer (SSL) technology. With the SSL technology, you are assured that doing business online with us is very safe. Every transaction conducted is encrypted to protect your privacy. It is also important to note that major credit card companies and issuing banks are very supportive of business on the Internet. If you would like to know more about online transaction using your credit card, please contact your credit card issuer.

What happens if I am not satisfied with the name cards?

Printapp.sg is confident that you will be satisfied with our service especially the printing quality of our name cards. If for any reason, you are not 100% satisfied with our service, please contact your nearest Printapp.sg representative, and we will try our best to resolve any of your issues. Please refer to Contact Us page for further information.

Can I submit an order using my current name card in hard/soft copy instead of using the e-design feature?

Printapp.sg offers the most convenient way to design your name cards using our in-house “e-design” software. You will be surprised by the ease of designing your name cards using our software. If you would still like to submit your hard/soft copy, we will try our best to accommodate your needs. Please note that additional charges may apply. Please contact your nearest Printapp.sg representative regarding submission of your hard/soft copy design. Please refer to Contact Us page for further information.

What paper quality do you use for printing of the name cards?

Printapp.sg uses 250 gsm Ivory Board paper, which is the most popular paper type for name cards. However, if you wish to submit a special order for a specific paper-type name card, please contact your nearest Printapp.sg representative regarding the special order. We will try to accommodate your needs. However, please note that additional charges may apply. To contact us, please refer to Contact Us page for further information.

Pricing and Shipping

Where can I find the pricing information?

From Printapp.sg’s website, click on Pricing located on the horizontal short cut bar at the top of our web page. The price of your orders will be based on the country/region that your name cards will be delivered and NOT based on the location you are ordering from.

Are there any hidden fees?

Printapp.sg’s pricing information is clear and simple without any hidden fees. Your orders will be charged according to the order quantity and the chosen color (black and white or full color). In addition, you will have to pay for the shipping and handling. Please note that additional government/service tax may be required for certain countries. If you have any query regarding our pricing information, please contact your nearest Printapp.sg representative.

What shipping options do you offer?

Printapp.sg delivers the product(s) via courier service to our customers. Please note that different shipping options may apply for different countries/regions. You will be able get more information on the shipping fees by clicking on Pricing.

What is the cut-off time for submitting my orders?

The daily cut-of time for regular orders is 12 noon.

My SavedList

How do I set up an account?

If you are not currently a member, Click on My Account, followed by Sign Up for a FREE Account Now!

You can also start e-designing your name card right away, without setting up an account. When you have completed your design, clicking on Save or Add to Basket will automatically prompt you to sign up for an account.

Must I purchase anything to set up an account? Or do you charge any maintenance fee?

Setting up an account with Printapp.sg is completely FREE! We do not charge you any fees for opening and maintaining your account with us. You only have to pay for the orders you made. In addition, we even allow you to create your “email signature” using the name card design that you have created for FREE! Refer to Email Signature/Graphic Name Cards FAQ.

Can I make changes to my personal particulars after setting up the account?

To set up an account with Printapp.sg, we only require you to submit your member name/user name, email address, country/region, and your password. You may change any of the information except your member name. You would need to login, click on My Account, followed by clicking Modify button. To change your password, click on Change Password.

How do I save, modify or delete name card designs in My SavedList?

To save you design, simply click on Save button after you have completed your e-design. Please note that you can modify your saved design anytime by going into My SavedList, and click on Touch Up for your selected design. To remove the design from My SavedList, you would need to check the box next to the item description, followed by clicking onRemove button at the bottom of the page. You will be prompted to confirm your decision, click Yes to delete your design from My SavedList.